Return policy
Last updated May 9, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only unless it is a digital product. Digital products are non-refundable or exchangeable. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within Seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at shadaereneehair@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Shadae Renee LLC
Attn: Returns
RMA #
Shadae Renee Beauty Studio
2030 Main St. NW #302
Atlanta, GA 30318
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged:
Digital products
Courses
Ebooks
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
Measurements provided by client must be accurate to insure fit of the wigs and units. It is up to the client to pick size small, medium or large. We are not responsible for wigs purchased in the wrong sizes. Custom orders are custom and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
678-362-6469
support@shadaerenee.com